Frequently Asked Questions
Everything you need to know about our high-performance technical apparel.
How do I determine the right size for my outerwear?
We provide a comprehensive size guide on each product page. Our gear is designed with a 'Modern Fit' to allow for layering, so we generally recommend ordering your standard size unless you prefer an extra-baggy silhouette.
What is the status of my order and how can I track it?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your shipment's progress in real-time.
What is your return policy for technical gear?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you offer a warranty on your jackets and pants?
Yes, we stand by our quality. 686 offers a limited lifetime warranty against manufacturing defects on all technical outerwear to ensure your gear performs season after season.
How should I wash and care for my waterproof apparel?
To maintain DWR coating and breathability, machine wash on a cold, gentle cycle with specialized technical outerwear detergent. Tumble dry on low heat to reactivate the water-repellent finish.
Do you ship internationally?
Currently, we ship to a wide range of countries. Shipping costs, customs duties, and delivery timelines are calculated at checkout based on your specific location.